Sydney · Doha · Riyadh · London · New York
FAQ

Answers before you ask.

Everything you need to know about working with W3BIFY. If your question is not here, we are happy to answer it directly.

What services does W3BIFY provide?

W3BIFY is a full-service digital agency. We offer brand identity and logo design, website design and development, UI/UX design, e-commerce (Shopify, WooCommerce and custom), digital marketing, SEO, graphic design, content strategy, custom web applications, and website maintenance.

You can work with us on a single service or bring several together into one coordinated project.

Do you work with international clients?

Yes. W3BIFY is headquartered in Merrylands, NSW, Australia, and works with clients across Australia, the Gulf (Doha, Riyadh, Kuwait City), the United States and the United Kingdom.

Projects run through video calls, shared project boards and staging links, and we schedule meetings around your time zone. Our team works in English, Arabic, Hindi, Farsi and Urdu.

How does the project process work?

Every project follows six stages: Discovery, Strategy, Creative Direction, Design & Development, Testing & Refinement, and Launch & Growth. You have clear milestones, review points and a single point of contact throughout. See our process page for the full detail.

How long does a website project take?

A focused business website typically takes 4 to 8 weeks from kickoff to launch. Online stores and larger sites usually take 6 to 12 weeks, and custom applications depend on scope. Your proposal includes a timeline with milestones.

Can you redesign an existing website?

Yes. We audit your current site to understand what works, keep valuable content and search rankings, and plan redirects carefully so you do not lose traffic. Redesigns can also include a move to a better platform.

Do you build Shopify and WooCommerce stores?

Yes. We design and develop stores on both Shopify and WooCommerce, as well as custom e-commerce solutions. We also handle payment gateways, shipping, product migration and store optimisation.

Do you provide SEO and digital marketing?

Yes. Our growth services include technical and on-page SEO, local SEO, content strategy, social media management and paid advertising on Meta, Google, TikTok and LinkedIn, with monthly reporting.

Can you manage social media creatives?

Yes. We design social media posts, stories, carousels and ad creatives, either per campaign or through a monthly retainer. Everything follows your brand guidelines for a consistent feed.

Do you provide website maintenance?

Yes. Our maintenance plans cover updates, backups, security monitoring, speed optimisation, bug fixes and content changes. We can also take over maintenance of sites we did not build.

What are your working hours?

We are open 24/7. With clients from Sydney to San Francisco, someone on the team is always available to respond, and urgent support requests are handled around the clock.

How do I request a quote?

Fill in the project form on our contact page with as much detail as you can: what you need, your timeline and an approximate budget range. We reply within one business day, usually with a few questions or a short call to understand the scope, followed by a tailored proposal.

Can W3BIFY work with an existing brand identity?

Absolutely. If you already have brand guidelines, we work within them. If your brand needs tightening, we can suggest a light refresh rather than a full rebrand.

Do you provide custom development?

Yes. We build custom web applications, dashboards, client portals, booking systems and API integrations using modern frameworks. You own the code and receive full documentation at handover.

What does an AI-powered agency do differently?

We use AI across research, content, creative, advertising, automation and analytics to move faster and make better decisions. Strategy, creative direction and final quality control stay with our team.

What are AEO and GEO?

Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) help your brand appear in AI-generated answers, such as Google AI Overviews, ChatGPT, Gemini and Perplexity, alongside traditional search results.

Are your designs AI-generated?

Our creative work is AI-assisted and human-directed. AI speeds up exploration and production, while our designers own the concept, composition and final result.

How do you keep our data safe when using AI?

We follow an AI governance approach: only the data needed is used, sensitive information stays out of public tools, access is controlled, and outputs are reviewed before use.

Have a project in mind?

Tell us what you are building. We will reply within one business day with questions, ideas and a clear next step.